Gathering IT business requirements, translation into functional and non-functional specifications
Ongoing requirements management and collaboration with stakeholders and delivery teams – formulate requirements as user stories, definition of testing / success criteria, sprint planning & reviews, user acceptance testing, input into the product backlog
Supporting enhancements in ServiceNow platform – focus on ServiceNow Portal and Service Request area
Assisting in modernization of IT services structure / framework in ServiceNow.
Supporting the IT transition process by other tasks, like data analysis and reports
Working in a global virtual project team with close daily collaboration with stakeholders