intive and HEx worked together to replace the core ticketing platform, including the website, mobile site, mobile app, and hosting. The joint team built a new, responsive CMS-based website that provided passengers with updates on disruptions, delays, and cancellations of their journeys. The teams updated the core ticketing system so that it was up-to-date with national standards for gatelines and introduced instant ticket generation with a QR code that’s scanned at the station platform.
intive and HEx also developed new Android and iOS native mobile apps, with improved functionalities and UX design. The customer booking flow was streamlined into a few simple steps within one widget and customers can now pay via digital payment platforms such as Apple Pay and PayPal.
Together, the teams built a separate back office dashboard that provides key data in real-time, such as the number of sales, ticket fulfillment times, website traffic, response times, and payment problems.