RL360°was keen to transform its paper-based sales process by embracing digital innovation to reduce the time it takes to prepare and submit new business. In 2015, the insurer partnered with intive to develop an online desktop application and tablet app for their flagship regular premium savings product Quantum.
RL360° had a clear vision to improve business efficiency through digital innovation and greater process automation. The primary aims were to speed up the sales process while cutting down the operational costs for the independent sales advisers selling RL360°’s products. RL360° wanted to embrace on-screen signatures, electronic forms, document capture, and straight-through processing.
The Quantum tablet app boasts a set of sales support features including on-screen signatures, dynamic language change (English, Spanish), the ability to add images captured on the tablet’s camera, certified on screen or selected from the library. The app allows the user to copy duplicate information across the sections and filter and select fund choices. It features multilevel encryption to meet RL360°’s strict data protection requirements.
The online version of the Quantum application form was released in early 2016 and now around one-third of all RL360°’s Quantum applications are submitted this way. They’re mostly issued within one to two working days. This is 5times faster when compared to the traditional paper-based application process.
It has been a challenging and exciting project to work on, and we have benefited enormously from intive’s expertise, help, and commitment. This is transforming the way in which we sell our products around the world, and the feedback from our sales advisers has been extremely positive.