Tandem and intive:
Defining the Future of
Banking
Despite the challenges posed by the Covid-19 pandemic, it took just 12 months of Tandem and intive’s close cooperation to overhaul the banking platform and execute a smooth migration to the AWS cloud.
Tandem Bank partnered with intive to work on the selection of cutting-edge banking services, which aim at simplifying and personalizing finance management.
Client
Tandem is ‘The Good Green Bank’, a digital bank founded on the idea of putting customers’ needs first whilst helping them save more than just their money by pushing for a sustainable future.
Industry
FinTech
Services
Product Development, Mobile App, UX, Backend, Cloud, AI, Machine Learning, Big Data
There are a meaningful business partnership and some great teamwork, lying behind this story. It all started in 2015, when the London-based Tandem Bank teamed up with intive to develop innovative financial products for Tandem’s customers. From the very beginning, the cooperation was based on integration and strengthening the relationships between Poland and England-based developers. The mixed English-Polish teams as well as regular meetings, created an opportunity for extra insights into the project goals and possibilities, resulting in a smooth and efficient development process.
Being a digital bank, Tandem focuses on creating banking services that can improve people’s finances in the long-term perspective. There’s no one-size-fits-all approach to delivering on customers’ needs nowadays – people, especially millennials, expect fully personalized solutions. The goal is to develop exceptional digital products, which reflect customers’ lifestyles and add real value by solving their problems, whilst ensuring that sustainability goals are not compromised.
For over 7 years now, Tandem and intive have been working closely on creating frictionless banking services that would appeal to today’s consumers. Cross-functional dev teams are actively involved in backend and frontend works, data analysis, regular testing and other tasks to guarantee the most effective development of the bank’s flagship products – with the Tandem app in the center of it. This user-friendly and very intuitive app creates a captivating mobile experience and has the potential to change the way people think about spending their money. Accelerating the trend of so-called “lifestyle banking”, Tandem concentrates on the constant improvement of the app’s customized financial management features as well as creating the most secure payment processes for its clients.
Tandem Bank app allows people to save and build their money, offering a range of green finance options.
Tandem Bank app allows people to save and build their money, offering a range of green finance options.
Tandem Bank app allows people to save and build their money, offering a range of green finance options.
Tandem Bank app allows people to save and build their money, offering a range of green finance options.
Tandem Bank app allows people to save and build their money, offering a range of green finance options.
Tandem Bank app allows people to save and build their money, offering a range of green finance options.
When the turbulence of 2020 put the spotlight on the need for flexibility and scalability for all financial sector, Tandem and intive had already initiated a plan for overhauling the entire Tandem’s banking platform. The goal was simple: to have an utmost secure and resilient banking platform, which would aggregate numerous Tandem’s services and simplify the optimization of bank’s products. Moreover, the development of its own customized platform and resignation from a third-party provider were an important step for Tandem on its way to improve the bank’s cost-efficiency and shorten the path to profit.
Despite the challenges posed by the Covid-19 pandemic, it took just 12 months of Tandem and intive’s close cooperation to develop the new platform, onboard more than 1,500 Beta customers and execute a smooth migration of the entire customer base, deposits and mortgages books. To put focus on the ability to further scale existing digital products and deploy new ones, Tandem and intive built a modern event-driven architecture on AWS - a top cloud platform, which has the great depth of services dedicated for banking and delivers the most stringent security requirements at the same time. By leveraging AWS cloud environment to get more value from data and make informed decision-making, Tandem bank can now bring new ideas to market at lightning speed and create more elegant customer experiences – all while meeting compliance and regulatory requirements.
One of the parts of Tandem’s offering is its budgeting feature. Thanks to the integration of world-class AI to the banking platform, Tandem and intive’s specialists want to leverage hundreds of different algorithms to analyze the clients’ accounts history, detect regular transactions and extract valuable insights from this huge amount of data. All the data is stored and processed in AWS in order to maintain sufficient functionalities and capacities. Thanks to AI-driven analytics, Tandem bank intends to match user needs on a very deep level, providing them with information about their spending habits and giving helpful tips on saving money. For example, the app alerts the clients when their bills increase, informs about upcoming payments or suggests better financial deals – letting people have more control over their budget.
Focused on customer benefits, Tandem and intive continue to work on innovating the bank’s portfolio of digital-first financial products, including “fixed savers”, “green loans”, and “instant access savers”. The close collaboration has already brought satisfactory results: so far, the bank has notched up more than 700,000 customers. With new enhancements on the way, these numbers are expected to swell, cementing the Tandem’s position on the market. “Our cooperation with intive extends well past the day-to-day tech support. Their deep technical expertise, proactive attitude and huge domain knowledge play a major part in Tandem’s success, allowing us to focus on the business issues instead of the technical ones. intive’s experts perfectly understand the requirements of the financial sector and keep pace with our business as it evolves”.
Mark Akerman
Chief Digital and Technology Officer at Tandem Bank
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