The main challenge was addressing the rapidly growing wish list of functionalities specific to each laboratory while unifying the workflow across the whole company. Business analysts and technical leaders on the intive side together with the product owner and her team on the client side had to revisit their assumptions and step back from the actual development to analyze and optimize the business process.
The second biggest challenge was combating a reluctance to adapt to the new system. The roll-out was gradual: Tenured employees tended to stick with the old system, simply because that was the way they were used to working for years while newcomers preferred the new system.
Luckily for intive, the team on the customer side was cooperative, professional, and highly motivated, so project success was only a matter of time.
As of 2022, after 58,000+ hours of work over 2.5 years, our new LIMS is fully implemented. It supports all the features required by each laboratory and is now used for 100% of new samples. Once the tenured employees were convinced to switch, they got used to it very quickly.