People engaged in watching a football match on TV, displaying enthusiasm and focus on the game.

User Base Expansion Through Cross-Platform Sports Streaming

Driving innovation in the Media industry to engage cord-cutting audience

Overview

A regional leader in live sports coverage partnered with intive to create a multi-platform OTT solution, retaining loyal users while attracting new audiences, including cord-cutters.

Client

Premier sports and entertainment broadcaster.

Services

UX research
Multi-platform OTT solution design & development
A person’s hands holding a mobile phone displaying a live football game on the screen.

The Challenge

A leading sports and entertainment company, renowned for being the primary hub for fans of several major sports teams, aimed to enhance its digital presence. The company sought to offer extensive coverage through digital platforms, catering to a wide audience of sports and entertainment enthusiasts.

To achieve this, they partnered with intive to design and develop a multi-platform OTT solution, providing users with flexible access to their favorite games while seamlessly managing geo-restricted rights. A key objective was to retain existing users while attracting new viewers and cord-cutters – a growing demographic of consumers canceling cable TV subscriptions.

The application's goal was to enable users to watch live streams of their favorite teams, catch up on sports highlights and VOD content, and access additional material such as news and player interviews. The solution also needed to offer flexible subscription options, seamless login across different devices, and access using cable TV subscription credentials.

Our Solution

The intive team utilized its expertise in OTT media and user and market research to deliver a comprehensive product roadmap for the multi-platform application, making it available on mobile and tablet (iOS and Android), web, and major streaming devices including Roku, AppleTV, FireTV, Android TV, and Samsung Tizen. Through qualitative and quantitative research, we gained a deep understanding of how sports fans interact with content related to their favorite teams and players, including accessing games on-demand and breaking news.

A man smiles while holding a smartphone, enjoying a sports event through mobile streaming.
A person holds a tablet displaying a live streaming play button visible on the screen.

We designed and developed an engaging, user-centric solution with flexible viewing options, including pay-per-view access and an accessible electronic programming guide (EPG). The app featured dynamic advertising, rights management, and monthly and yearly subscription plans.

Users could seamlessly browse sports programs and channels, receive personalized alerts and information on game scheduling, and access real-time statistics and odds.

A straightforward login process allowed users to log in through their smartphone, tablet, or smart TV using either their cable (TVE) subscription credentials or their email and password for direct-to-consumer (DTC) subscribers.  

The solution provided native payment support for several popular platforms, including Apple, Google, Roku, and Samsung, as well as VIP accounts.

A smartphone screen displaying steps to make payments and manage transactions easily.
A man in headphones laughs, showcasing his enthusiasm as a sports fan with a tablet in hand.

We implemented a system enabling users to access content even outside their place of residence. Additionally, deep links were integrated, allowing users to send links to games to their friends, who could open them on the web or through the iOS and Android apps.

On the backend, we incorporated a configuration management service to control frontend features, allowing them to be toggled on or off without requiring new version releases. This approach reduced the team's workload and streamlined app updates.

Impact

The solution became a leading VOD platform soon after its launch, offering annual and monthly subscriptions, as well as single-game purchases. Previous app subscribers were seamlessly transitioned to the new platform.

The application immediately began generating new revenue through D2C subscriptions, expanding its user base by attracting cord-cutters and casual viewers.  

The strategic move from solely supporting Android and iOS mobile platforms to encompassing a broader range of devices, including Apple TV, Android TV, Fire TV, Roku, Samsung's Tizen, and web platforms has greatly increased the reach and accessibility, allowing the company to cater to a larger and more diverse audience.
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