Services
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Enabling Seamless Sales & Customer Support
The company required an agile approach that allowed it to quickly adapt to changing market demands and gain a competitive edge in the Polish telecommunication sector.
intive collaborated with the customer to create an application capable of supporting the telco sales process end-to-end, including sales, service, and component activation and service management. The solution handles thousands of activation and retention processes per day, as well as the systems that underlay reservation of numbers, printing agreements, and billing activation management.
The application has been integrated with almost twenty external systems, ensuring complete functionality for the end user. Employees use the app to easily contact and provide help to existing and potential customers.
The app also allows customers to fully manage their accounts and services within a web browser, providing access to account details and call and payment history. Moreover, it enables them to manage components such as additional data or roaming packages. intive leveraged its deep UX expertise to design a customer-centric solution that is easy to maintain and update according to user needs and supports core business objectives.
Together with the client, the intive team also built and maintained an ordering processing system, which processes hundreds of thousands of customers’ orders each month. This system enables process automation and flexible and scalable monitoring and reporting.
intive’s involvement doesn’t stop there – the team is responsible for supporting the CRM system around the clock and monitoring production metrics to ensure everything is working properly.
Four teams totaling almost 40 engineers continue to collaborate on the project, working closely with the client daily along with other vendors. The intive team adopted an agile way of working to allow for close cooperation with the client and flexibility to quickly respond to changing market demands. Technologies and tools used throughout the project included Java, React.JS, Vue.JS, Activity, Camunda, PostgreSQL, Oracle, Graphql, Redis, and OpenShift.
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